Privacy Policy
This Privacy Policy explains how Oakland Building Systems Group LLC ("KeystoneBidPro," "we," "us") collects, uses, shares and protects information when you visit keystonebidpro.com or use the KeystoneBidPro apps (the "Service"). By using the Service, you agree to this policy.
1. Who this covers
- Contractors who create an account ("you").
- Your clients and team members whose information you add, for example when you send an estimate or a work order.
- Visitors to our website.
For information about your clients, you decide what to collect and why, and we process it on your behalf to provide the Service. You are responsible for having permission to share it with us.
2. Information we collect
Information you give us
- Account and business details: name, business name, email, phone, address, logo, license number, language preference, trades and pricing settings.
- Work data: clients' names and contact details, job addresses, estimates, prices you change, plans and photos you upload, signatures, invoices, materials lists and work orders.
- Messages you send to our support team.
Information collected automatically
- Device and browser type, IP address, app version, pages and screens used.
- Estimate activity: when a client opens, views or signs an estimate link, so we can notify you.
- Push notification tokens, so we can send notifications to your phone.
Payment information
Subscription payments are processed by Stripe, and client payments by Stripe or PayPal. They collect card and account details directly. We do not store full card numbers.
3. How we use information
- To run the Service: build, send and track estimates, invoices and work orders, and deliver emails, text messages and notifications.
- To read plans you upload with AI and suggest quantities and line items.
- To manage your subscription, free trial, billing and reminders.
- To improve regional pricing. Price changes are combined across contractors without names, client information or anything that identifies you.
- To provide support, keep the Service secure, and prevent fraud or misuse, including copying of the pricing catalog.
- To send product updates. You can opt out of marketing emails at any time.
- To comply with the law.
We do not sell, rent or trade personal information.
4. How we share information
- With your clients and team, when you send them an estimate, invoice or work order.
- Service providers that help us run the Service, such as hosting, email and text-message delivery, payment processing, analytics and AI processing, under confidentiality obligations. Plans you upload may be processed by an AI provider only to produce your results.
- Legal requirements, when required by law, court order or a government authority, or to protect our rights and users.
- Business transfers, if our company is merged, acquired or sells assets.
5. Cookies and analytics
Our website and app may use cookies and similar technologies to keep you signed in, remember your language, and understand how the Service is used. You can block cookies in your browser, but some features may not work properly.
6. Data retention
We keep your information while your account is active. After you close your account, you can request an export for 30 days, and then we delete or anonymize it, except records we must keep by law, such as billing records.
7. Security
We use reasonable administrative, technical and physical safeguards, including encrypted connections. No system is 100% secure, so we cannot guarantee absolute security. Keep your login private and tell us right away about any unauthorized access.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to opt out of marketing. To make a request, write to support@keystonebidpro.com. We respond within 30 days. If you are a client of a contractor who uses KeystoneBidPro, please contact that contractor first, and we will help them with your request.
9. California residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. We will not treat you differently for exercising your rights.
10. Children
The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children. If you believe we have, contact us and we will delete it.
11. Changes
We may update this policy. We will change the effective date above, and for important changes we will notify you by email or in the app.
12. Contact
- Email: support@keystonebidpro.com
- Mail: Oakland Building Systems Group LLC, 450 RXR Plaza, Uniondale, NY 11556